Shipping policy

At JEWZEL, we strive to bring satisfaction and serenity to every client.

• Complimentary shipping is offered on all orders.

• Your purchase is processed within two business days, and delivery takes 3 to 12 days, depending on destination.

• Our logistics partners follow strict hygiene measures to ensure safe handling.

• Each JEWZEL jewel is carefully packaged and entrusted to certified agents until it reaches your country and city of delivery.

While we cannot be held responsible for unforeseen circumstances or force majeure, our team ensures that packaging complies with legal standards and is handled with care.

• If you notice any damage upon receipt of your jewel, please contact us immediately at sales@jewzel.com.

• We will issue a return ticket for the damaged item and work with you to find the most suitable solution.

For further details, please consult our Terms of Service and Refund Policy.

JEWZEL Customer Service – Paris